Return Policy & Procedure
All new and unused products may be returned within 30 days of the ship date for a refund. If returning an item, first contact an AiraCorp customer support representative at Email: [email protected] to obtain a return merchandise authorization (RMA) prior to shipping the item to Aira Corp. Shipping costs for returns will be incurred by the customer. Refunds may be subject to a 10% restocking fee.
Warranty
Contact an AiraCorp customer support representative at Email: [email protected] immediately if a product purchased on airacorp.com should fail during the defined warranty period. Items purchased on airacorp.com may be manufactured by Aira Corp or one of our trusted partners. For all products not branded by Aira Corp, the original equipment manufacturer’s warranty statement will define period, policy and procedure.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Aira Corp Warranty Period
Product - 1 Year
Unless otherwise stated, Aira Corp products are protected against defects in materials and workmanship, under ordinary and normal use, for a period of one year from the shipping date. Warranties on Aira Corp products are not transferable
Aira Corp Warranty Policy
Aira Corp may opt to repair, replace, or issue a refund for Aira Corp products that are defective or have sustained damage in shipping. The following actions and damages are excluded from warranty:
- deterioration due to normal wear and tear,
- damage caused by an act of nature (fire, flood, wind, etc.),
- damage caused by accident, improper usage or negligence.
Aira Corp reserves the right to approve warranty repair time, decide whether to send new parts and/or request old parts for review. Our intention is to be fair to all parties (i.e. customer, repair shop and Aira Corp).
Aira Corp Warranty Procedure
Contact an Aira Corp representative immediately if an Aira Corp product should fail during the defined warranty period. The representative will initiate a claim and determine the quickest method to resolve the issue. Aira Corp does not have local dealerships and will work directly with the customer to resolve the problem. If the customer prefers, we will work with a technician of the customer’s choice to perform the repair.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Need help?
Contact us at Email: [email protected] for questions related to refunds and returns.